Call Centre Care
A one-day workshop that puts service on the line.
Your call centre service providers are your face to the world. They need to understand your brand and convey it with ease — while efficiently handling the everyday challenges they face.
Call Center Care provides a consistent and effective system for transforming every call into an opportunity to make you look good.
In just one dynamite day, participants discover how to:
- connect emotionally to nurture the relationship
- embrace the Ten Rules of Customer Care
- terminate the abusive call
- diminish hostility
- hear themselves as others hear them
- offer solution-based resolutions