Call Centre Care

A one-day workshop that puts service on the line.

Your call centre service providers are your face to the world. They need to understand your brand and convey it with ease — while efficiently handling the everyday challenges they face.

Call Center Care provides a consistent and effective system for transforming every call into an opportunity to make you look good.

In just one dynamite day, participants discover how to:

• connect emotionally to nurture the relationship
• embrace the Ten Rules of Customer Care
• terminate the abusive call
• diminish hostility
• hear themselves as others hear them
• offer solution-based resolutions

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