Call Centre Care

A one-day workshop that puts service on the line.

Your call centre service providers are your face to the world. They need to understand your brand and convey it with ease — while efficiently handling the everyday challenges they face.

Call Center Care provides a consistent and effective system for transforming every call into an opportunity to make you look good.

In just one dynamite day, participants discover how to:

  • connect emotionally to nurture the relationship
  • embrace the Ten Rules of Customer Care
  • terminate the abusive call
  • diminish hostility
  • hear themselves as others hear them
  • offer solution-based resolutions

< back