Call Centre Customer Care
A one-day workshop that puts service on the line.
While you focus on pleasing every customer, not every customer who calls is pleasant. Indeed, these days, some customers are practically beastly.
Your service providers need to tame those tigers — and fast. They need a consistent and effective system for transforming every call into an opportunity turn a tiger into a pussycat. This session delivers that system.
In just one dynamite day, participants discover how to:
- extend the brand values
- connect emotionally to nurture the relationship
- embrace the Ten Rules of Customer Care
- use communication principles of caring — to make people feel good
- terminate the abusive call
- diminish hostility
- hear themselves as others hear them
- offer solution-based resolutions.